Refund Policy
Refund Policy
Order Cancellations and Modifications:
We understand that mistakes happen! If you need to cancel or modify your order, you must do so within 2 hours of placing the order. After this time, your order will be processed, and we cannot make any changes or cancellations.
Refunds:
We do not accept refunds for orders once they have been processed and shipped. Please review your order carefully before confirming your purchase to avoid any issues.
Damaged or Defective Items:
If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will require photos of the damaged item to process a replacement or partial refund. We will do our best to resolve the issue promptly.
Exchanges:
We do not offer exchanges for items unless they are damaged or defective. If your item is faulty, please reach out to us with photos, and we will assist in providing a suitable replacement.
Non-Refundable Items:
- Products marked as final sale.
- Items damaged due to improper handling or use.
For further assistance or inquiries, please contact us at bowknobcocontact@gmail.com.