Shipping information
Shipping Policy
Processing Time:
All orders are processed within 1-2 business days. Orders placed after 12 PM (local time) may be processed the next business day.
Shipping Rates:
We offer a variety of shipping options, including standard and expedited shipping. Rates are calculated at checkout based on your location and the shipping method you choose.
Delivery Time:
Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping may take 2-3 business days.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email. You can track your order on our shipping partner's website.
Shipping Address:
Please ensure that your shipping address is correct before placing your order. We are not responsible for lost packages due to incorrect address information.
For any further inquiries, feel free to contact us at bowknobcocontact@gmail.com.
Refund Policy
Order Modifications or Cancellations:
We allow cancellations or changes to your order within 2 hours of placing it. After this time, the order will be processed and shipped, and we are unable to make any modifications.
Refunds:
We do not accept refunds for orders after 2 hours of placing the order. Please ensure that all details are correct before confirming your purchase. If you have any concerns, please reach out to us within 2 hours to resolve the issue.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of receiving your order with photos of the damage. We will assist you in resolving the issue with a replacement or a partial refund.
For any questions or concerns, please email us at bowknobcocontact@gmail.com.